Welcome to Rocking Hair! We’re dedicated to providing you with the best in hair care products and services. We understand that sometimes, circumstances may require refunds or cancellations. This Refund/Cancellation Policy outlines our procedures to ensure a smooth process.
Cancellation Policy
Order Cancellation
You may cancel your order with Rocking Hair within [X] hours of placing it. To request a cancellation, please contact us as soon as possible. We’ll do our best to accommodate your request. Please note that for orders already shipped, the Return Policy will apply.
Subscription Services
For subscription-based services, you can cancel your subscription at any time. However, we do not provide refunds for subscription fees that have already been charged. Your subscription will remain active until the end of the current billing cycle.
Refund Policy
Eligibility for Refunds
Our refund policy varies based on the type of product or service you’ve purchased:
- Physical Products: If you’re not satisfied with a physical product, you may be eligible for a refund within [X] days of receiving it. To request a refund, please contact us with your order details.
- Digital Products: Refunds for digital products (e.g., downloadable guides or e-books) are available within [X] days of purchase if you haven’t downloaded or accessed the product. Once downloaded or accessed, refunds won’t be issued.
- Services: Refunds for services are subject to the terms outlined in your service agreement or contract. Please refer to your specific service agreement for cancellation and refund details.
Processing Refunds
Refunds will be processed using the original payment method used for the purchase. Please allow [X] business days for the refund to appear in your account, depending on your payment provider’s processing times.
Non-Refundable Items
Certain items are typically non-refundable:
- Shipping and handling fees (if applicable).
- Downloaded or accessed digital products.
- Services provided as specified in the service agreement or contract.
Contact Us
If you have any questions or need to initiate a cancellation or refund request, please contact our customer support team please contact us page
Changes to this Policy
We may update this Refund/Cancellation Policy periodically to reflect changes in our business practices or to comply with legal requirements. The most current version of this policy will be posted on our website with the effective date.